Riviera Theatre FAQ | Jam Productions (2024)


Where is the venue located?

The Riviera Theatre is located at 4746 N Racine Ave, Chicago, IL 60640

How do I get to the venue?

We highly encourage using public transportation. While the Lawrence Red Line stop is closed, we suggest you get off at the second closest stop on the Red Line, Wilson.

Do you have parking?

While the Riviera Theatre does not operate any public parking, there are multiple parking lots within close distance to the theatre and some street parking options. There are a number of surface lots nearby, including the city parking lot at Lawrence & Broadway (just west of the train tracks on the north side of Lawrence), the lot at Lawrence & Winthrop, and the Truman College lot on Wilson (west of Broadway).

What are your box office hours?

Tickets are available in advance through AXS.com or in person at the Vic Theatre box office located at 3145 N. Sheffield Ave. Advance tickets are not available in person at the Riviera Theatre except on nights of shows. Tickets are available for purchase in advance at the Vic Theatre for events at the Riviera Theatre, Vic Theatre and Park West. Vic Theatre box office hours: M - F: 12pm - 6pm Saturday: 10am - 4pm Closed on Sundays unless there is a concert on a Sunday, in which case the box office will open at 3pm. *Extended evening hours on days with shows Closed Sunday & Monday (except on days when shows occur - 3pm opening time on show days)

How can I purchase tickets for a show?

Tickets for all events can be found on rivieratheatre.com, jamusa.com and AXS.com. Please be aware that a convenience fee will be charged online and over the phone. Tickets may be purchased with reduced fees at the Vic Theatre’s box office, which is located at 3145 N Sheffield. You may purchase tickets for shows at the Riviera Theatre’s box office on the day of the show only if they are available. Our box office opens when the doors open on the day of the show.

How can I access my tickets for the show?

Your AXS Mobile ID is the secure and unique code for all of your tickets, and all you need is the AXS app to use it (iOS or Android). No paper tickets required. Simply show your tickets on your phone using the AXS app to enter the venue. Download the AXS app through the App Store or on Google Play and create an account using the email you used for your order.

I can’t attend the show anymore. How can I transfer or sell my tickets?

Transferring tickets is easy through the AXS app. A ticket transfer allows you to digitally give each guest in your party their own ticket via AXS Mobile ID. With seat transfers, you no longer need to worry about delivering the paper tickets to them in advance or meeting them outside of the doors to walk in together. There is no fee for transferring seats and you are allowed unlimited transfers. Your guests will need to create an AXS account to receive tickets. Guests can transfer the tickets back to you if they can’t attend or you can cancel the transfer if they have yet to set up their AXS account. If they already have an AXS account set up the tickets will go in their account automatically. More information here: https://www.jamusa.com/about/axs-mobile-id#

How do I purchase ADA tickets?

Please call the venue directly at (773) 275-6800 for ADA accomodations.

Can someone under 18 go to an 18 and over show with a parent or guardian?

Yes, a parent or guardian can accompany a minor to an 18 & over show with proof of ID.

Does my child need a ticket?

Children 2 years old and above require a regular priced ticket. Patrons under the age of two do not need a ticket.

What are your acceptable forms of ID?

Valid, State-issued, Driver’s License (not clipped or punched VOID) Valid Passport Valid, State-issued, Identification Card (with photo) Valid Learner’s Permit (with photo) Tribal IDs

What items are prohibited in the venue?

The Riviera Theatre bans guns on the premises. Also prohibited are any other type of weapon, selfie-sticks, large umbrellas, cameras with an external flash or detachable lenses, audio/video recording devices, outside food or drink, e-cigarette and vapes, drugs, drug paraphernalia, and other items subject to the discretion of management. Laptops, tablets, suitcases, backpacks, and other large bags are also not allowed. If a prohibited item is found, you will be required to secure it elsewhere or dispose of it before entering. Coat check will not hold these items for you.

Can I bring a purse, bag, or backpack?

The only bags allowed inside must be smaller than 12 inches by 12 inches. If your bag is larger, you will not be allowed to bring it inside the venue and it cannot be held at will call. Please note small bags will be searched upon entry. Bags do not have to be clear.

Can I bring a camera?

Our standard policy allows cell phones and small point and shoot cameras only (no detachable lenses or digital SLRs). Flash photography is not permitted at any time. Photo policies may change depending on the performer or at the discretion of management.

Do you have coat check?

Coat check is seasonally available. Feel free to call the venue ahead to find out if your specific show will have coat check available.

Do you have a lost and found?

For lost and found inquries please call the venue directly: (773) 275-6800

How can I find out the set times for a show?

We do not announce the set times for specifics acts. You can see the door times and show times on each event page.

What time do doors open?

Doors typically open one and a half hours before show time but please double-check the listing on our website for each event.

Is seating available in the venue?

Yes, there is seating available at the venue. Depending on the show, the floor may be general admission or reserved with seats. The loge and balcony offer theatre-style seating and depending on the show that may be first come first serve or reserved. Please note that detailed seat configurations for each show are accessible during the checkout process when purchasing tickets through AXS.

Is re-entry allowed?

No re-entry is allowed.

Is the venue cashless?

Yes. Enjoy simple and secure checkouts. We accept debit and credit cards, Apple Pay and Google Pay.

How do I get a refund?

All sales are final. We do not offer refunds unless a show has been canceled or rescheduled. In those situations, we will notify ticket buyers directly about refunds.

Can I rent the venue for a private event?

Please visit our rentals page for information.

What is your COVID-19 policy?

Per current Chicago Public Health Ordinances as of February 28, 2022, the Riviera Theatre does not require a mask or proof of vaccination to attend a show unless specifically requested by the artist on a per show basis. Please refer to individual show pages for any updated details. All policies subject to change.

Riviera Theatre FAQ | Jam Productions (2024)
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